Support
Email us
The fastest way to reach us. We typically respond within 1–2 business days.
TQTechOfficial@gmail.comCommon questions
Scan isn't working
Make sure you're connected to the internet — breed scanning requires a network connection. If you see an error, tap Try again. A typical scan takes under 5 seconds. Free users get 1 scan — upgrade to Pro for unlimited scanning. The breed library and quiz work without an internet connection once loaded.
Scan isn't reading my cat's breed correctly
Use a clear, well-lit photo with your cat's face clearly visible. Front-facing shots work best. Avoid blurry photos, extreme angles, or photos where the cat is far away. Most cats are mixed breeds — the app shows a percentage breakdown across likely breeds, not a single answer.
Restore purchases
Open the app → Settings → Restore Purchases. Use the same Apple ID you subscribed with. If issues persist, email TQTechOfficial@gmail.com with your Apple ID receipt.
Cancel subscription
iPhone Settings → [Your Name] → Subscriptions → Cat Breed Identifier → Cancel Subscription. Apple manages all billing. You keep Pro access until the end of your current billing period.
Is the breed library free?
Yes. All 80+ breeds, their photos, temperament info, care tips, and the photo quiz are free forever — no subscription needed. Only unlimited scanning and AI chat require Pro.
Photos and AI permission
Before the first scan or Ask AI message, the app asks you to allow third-party AI analysis. Photos are sent over HTTPS for breed identification and are not stored on our servers. You can withdraw permission anytime in Settings → AI analysis. See the Privacy Policy for details.
AI breed result seems wrong
AI breed identification is highly accurate for purebred cats but can vary for mixed breeds. Results are informational — not a substitute for DNA testing. If you consistently get unexpected results, email us with the photo so we can improve our model.